Email may be the preferred means of communication between colleagues and with clients, but it wasn't designed with business writing in mind.

Despite being so easy to use, and being an almost instant way of communicating, email has plenty of disadvantages. Most of us have suffered from 'email overload' and the fact that people seem to expect an answer to their emails now.

This session is about making the most of the advantages, and minimising the disadvantages, of using email.