People often tell us that reports are the documents they have the most trouble writing, and the most trouble reading.

There is no reason why a report should be more difficult to read, or write, than any other document aimed at ordinary people. It should be 'reader-centred' – written with the reader in mind, and in language they can understand easily.

We need to plan our reports too, to make sure our readers can find what they are looking for quickly and easily. So we'll be covering a simple technique to help you organise your reports in a user-friendly way.