However, if your documents are clear, friendly and informative, your customers will recognise this and appreciate the care you have taken.

Governments and businesses have saved hundreds of millions of pounds, and improved their customer relations, by using plain English in their web pages, emails, reports, leaflets, letters and forms. 

The course will help you to apply this same style to your own writing, so you will get your message across every time you write.
 
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